Terms & Conditions

jam Australia Sit Stool Instagram Competition 20/4/21 - 20/5/21
Competition Terms and Conditions

jam wants you to be completely satisfied with your purchase.

We suggest that you familiarise yourself with our policy on refunds, returns and repairs and your rights under the Australian consumer law. We also recommend you inspect any goods that we deliver to you to ensure you are completely satisfied with the goods, and that they have arrived in good condition.

This refund, return and repair policy is applicable to purchases made directly through jam only.

If you have any questions about this policy, please contact us jam@jam.com.au

Goods damaged in transit

If any goods arrive damaged, please contact our team as soon as possible. 

To begin the replacement/refund process, damaged goods must be returned in the condition received by you with any original packaging, accessories and/or manuals. 

If you consider your goods damaged or to have been damaged in transit, please follow the steps below:

  • report your return in writing to jam by contacting our team

  • please wait for our reply and we will send you instructions shortly

  • pack the goods to be returned as carefully as possible

  • please retain original packing as this way the goods are ideally protected against damages in transit

  • once the goods arrive back at jam they will be assessed and you will be informed of the next stage as soon as possible 

Our intention is to ensure that the repair or returns process is easy, efficient and cost-efficient transaction for all parties.

Consumer guarantees and your rights under the Australian consumer law.

All goods sold in Australia come with guarantees that cannot be excluded under the Australian consumer law.  You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Please note, there may be circumstances where you are not entitled to a remedy.

For further information about the Australian consumer law and consumer guarantees, visit  www.consumerlaw.gov.au.

Refunds

Please choose carefully as refunds are not provided where you have a change in mind, made a wrong selection or found the goods cheaper elsewhere. 

Refunds will be made by jam via the method of payment you used to make your online purchase. Refunds will be processed as soon as the goods have undergone inspection upon return to jam.


Returns and repairs

Goods must be returned within a reasonable time. This timeframe may vary from product to product.

Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer's reasonable control, such as part availability and incorrect fault description.

You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian consumer law or any manufacturer's warranty do not apply. 

 

Contact us

Any questions or concerns relating to your order, please immediately contact our team

jam@jamfactory.com.au